Combine customs software with expert managed support
Some businesses need software. Some need a broker. Many need both. The hybrid model gives you resilience, scalability, and optionality — without compromise.
Hybrid Customs Solution
Since 1986, we have been a trusted provider of traditional customs brokerage and PVoC services in the UK. Our offering is further strengthened by in-house-developed software platforms and comprehensive transit solutions. Building on this decades-long foundation, our new hybrid software-and-service model enables users to streamline customs declaration processes by seamlessly delegating tasks to our expert e-Customs team. It saves time and reduces complexity by enabling you to effortlessly request customs support to manage your declarations.
Our hybrid solution introduces a range of valuable service features, including:
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Importers can now raise import requests directly through eGTA, removing the need to purchase costly port badges. This feature is ideal for users who maintain a limited number of port badges for key routes while relying on our services at additional ports, where badge costs may otherwise be prohibitive
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Access the expertise of our customs team during high pressure periods, such as during staff absences or peak workloads, or when facing complex declaration scenarios. Our on-demand support ensures continuity and compliance when you need it most
When hybrid makes sense
Common situations where combining software with managed support delivers the best outcome.
In-house team needs overflow support
Your team handles day-to-day declarations, but peaks, holidays, or complex entries need expert backup.
Control without full operational burden
You want software control for visibility and routine work, with managed support available when needed.
Seasonal volume spikes
Trade volumes fluctuate significantly, and you need flexible capacity without permanent headcount.
Specialist declarations
Some entry types require specialist knowledge that sits outside your team's core capability.
Transition from broker dependency
You want to build internal capability gradually while maintaining service continuity.
Multi-site operations
Different sites have different needs — some want software control, others prefer managed support.
Choose the operating model that fits
Three delivery models, one platform. Start where you are and evolve as your needs change.
Software-Led
Maximum control
Your team processes all declarations using the eGTA platform. Technical support and system connectivity provided by SGS.
- Full self-service
- Dashboard & reporting
- Direct HMRC connectivity
- Technical support
Hybrid
Flexible & resilient
Your team handles routine work via the platform. Complex, overflow, or specialist entries are routed to SGS experts.
- Self-service + managed
- Overflow routing
- Specialist support
- Scalable capacity
Fully Managed
Complete support
SGS specialists handle all customs processing on your behalf. Full visibility maintained through the client portal.
- Expert processing
- Full visibility
- Compliance assurance
- Operational continuity
Find the right balance for your operation
Our team can help you design the optimal combination of software control and expert support.